Outage in DrFirst
Intermittent Performance Issues - EPCS IDP (Experian/ID.me)
Resolved MinorIncident Report
Summary AI Generated
DrFirst's EPCS IDP service experienced intermittent performance issues that prevented users from authenticating or accessing services through the Experian/ID.me identity provider. The incident lasted 3.6 hours while DrFirst worked with their third-party vendor to identify and implement a fix. The issue was resolved after implementing the fix and monitoring confirmed the service returned to normal operation.
IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible
Components affected
DrFirst EPCS IDP (Experian/ID.me)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/05/2026 05:55PM
This incident has been resolved.
MONITORING
3 days ago - at 05/05/2026 04:59PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
3 days ago - at 05/05/2026 04:48PM
IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible
INVESTIGATING
3 days ago - at 05/05/2026 04:43PM
We are continuing to investigate this issue.
INVESTIGATING
3 days ago - at 05/05/2026 04:40PM
We are continuing to investigate this issue.
INVESTIGATING
3 days ago - at 05/05/2026 04:37PM
IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible
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