Outage in DrFirst
Degraded Performance – US Live Messaging / Chat
Minor
May 07, 2026 - Started about 7 hours ago
Official incident page
Official incident page
Incident Report
We are currently aware of an ongoing issue affecting DrFirst US Live Messaging and Chat functionality. The disruption is caused by an outage impacting an external third-party platform that supports these services. Our team is actively monitoring the situation. We appreciate your patience as we work to restore full service.
Components affected
DrFirst Help Center Messaging/ChatTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
INVESTIGATING
about 7 hours ago - at 05/08/2026 01:55AM
We are currently aware of an ongoing issue affecting DrFirst US Live Messaging and Chat functionality. The disruption is caused by an outage impacting an external third-party platform that supports these services. Our team is actively monitoring the situation. We appreciate your patience as we work to restore full service.
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