Outage in DrFirst
Delays in Prescription Routing - Third Party Service Related
Resolved MinorIncident Report
Summary AI Generated
Prescription routing experienced delays for pharmacies in Ohio and New York, where prescriptions took longer than expected to process and may have reverted to fax delivery. The issue stemmed from a third-party service used in prescription routing and affected the Pharmacy Network - Prescribing component for approximately 2.1 hours. The third-party partner identified and resolved the issue, with the incident fully resolved by 1:49 PM ET on July 27, 2026.
We are currently investigating reports of delays in prescription routing for a subset of pharmacies, where prescriptions may take longer than expected to process and could revert to fax delivery. This appears to be related to a third party service used in prescription routing. Our team has been engaged and is actively working with the third party partner to identify the scope and cause. We will provide an update as soon as additional information is available.
Components affected
DrFirst Pharmacy Network - PrescribingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 07/27/2026 05:49PM
This incident has been resolved.
IDENTIFIED
7 days ago - at 07/27/2026 04:30PM
3rd Party has identified the issue. Scripts are isolated to Ohio and New York
INVESTIGATING
7 days ago - at 07/27/2026 04:21PM
We are currently investigating reports of delays in prescription routing for a subset of pharmacies in New York and Ohio, where prescriptions may take longer than expected to process and could revert to fax delivery. This appears to be related to a third party service used in prescription routing. Our team has been engaged and is actively working with the third party to identify the scope and cause. We will provide an update as soon as additional information is available.
INVESTIGATING
7 days ago - at 07/27/2026 03:47PM
We are currently investigating reports of delays in prescription routing for a subset of pharmacies, where prescriptions may take longer than expected to process and could revert to fax delivery. This appears to be related to a third party service used in prescription routing. Our team has been engaged and is actively working with the third party partner to identify the scope and cause. We will provide an update as soon as additional information is available.
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