Outage in DrFirst
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
Resolved MinorIncident Report
Summary AI Generated
DrFirst's E-Prescribing Desktop (Rcopia) experienced intermittent performance issues across all five regions for approximately 22 minutes. Users also reported SSO access problems, suggesting authentication and portal permissions were impacted alongside the broader performance degradation. The issue was identified and resolved within the same timeframe with no further action required.
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
Components affected
DrFirst Rcopia Region 1 DrFirst Rcopia Region 3 DrFirst Rcopia Region 5 DrFirst Rcopia Region 4 DrFirst Rcopia Region 2Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/11/2026 05:05PM
This incident has been resolved.
IDENTIFIED
3 days ago - at 08/11/2026 05:00PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
3 days ago - at 08/11/2026 04:44PM
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
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