Outage in DroneDeploy

DroneDeploy not loading

Resolved Major
August 01, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

Some users may be experiencing an issue where the DroneDeploy app is not loading on web or mobile. Engineering is aware an actively investigating.
Components affected
DroneDeploy Web Server

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/01/2025 05:55PM

Between 9:00AM PDT to 10:35 PDT (16:00 - 17:35 UTC) some users may have experienced difficulties loading the DroneDeploy web and mobile apps. Uploads, exports, and map processing may also have been affected. If you are expecting a map delivery, please allow some time and then attempt your upload again. The underlying cause has been corrected and no further impact is expected. We appreciate your patience.

MONITORING 3 months ago - at 08/01/2025 05:11PM

The DroneDeploy web and mobile apps are stabilizing and uploads are also working again. Engineering is continuing to monitor.

IDENTIFIED 3 months ago - at 08/01/2025 04:57PM

Engineering has identified the cause of the issue and is implementing a fix. Users may start to see functionality come back online. We will continue to monitor to ensure stability moving forward.

INVESTIGATING 3 months ago - at 08/01/2025 04:33PM

Some users may be experiencing an issue where the DroneDeploy app is not loading on web or mobile. Engineering is aware an actively investigating.

Latest DroneDeploy outages

Intermittent PPK Processing failures due to third party provider instability - 23 days ago
PPK Processing failures due to third party outage - 27 days ago
GCP processing issues - about 1 month ago
DroneDeploy impacted by third party system outage - 4 months ago
Map Processing Delays - 5 months ago

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