Outage in DroneDeploy

Intermittent PPK Processing failures due to third party provider instability

Resolved Major
December 10, 2025 - Started 4 days ago - Lasted 1 day
Official incident page

Incident Report

Some users may see failures on maps processed with PPK due to an outage from our third-party PPK processor. We are in contact with them, and the issue is being addressed. Once functionality is restored, all failed maps will be reprocessed.

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 12/11/2025 05:11PM

Between 1:00PM PST on 12/09 and 1:00AM PST on 12/11 (21:00 UTC on 12/09 and 09:00 UTC on 12/11), some users may have had PPK map processing failures due to an outage with our third-party PPK processing partner. All failed maps are being queued for reprocessing. Please allow several hours for the backlog to clear. No action by the user is needed.

MONITORING 2 days ago - at 12/11/2025 03:50PM

Our third-party PPK provider has reported that the service is functioning again and we are seeing successfully processed PPK maps. Our Engineering team will continue to monitor to ensure stability. All impacted maps will be reprocessed throughout the day today. We appreciate your patience.

INVESTIGATING 4 days ago - at 12/10/2025 01:35AM

Some users may see failures on maps processed with PPK due to an outage from our third-party PPK processor. We are in contact with them, and the issue is being addressed. Once functionality is restored, all failed maps will be reprocessed.

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