Outage in DroneDeploy
BIM file upload failures during processing
Resolved MinorIncident Report
Summary AI Generated
Local BIM file uploads to DroneDeploy were failing at the Autodesk processing stage, though direct imports from Autodesk remained unaffected. The issue lasted approximately 1.2 hours before engineering identified and corrected the underlying cause. Affected users were advised to retry their uploads following resolution.
Some users may be experiencing an issue with BIM uploads failing during processing. When uploading a BIM file locally, the upload completes but fails at the Autodesk processing stage. Importing BIM files directly from Autodesk still works as expected. Engineering is investigating.
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RESOLVED
about 1 month ago - at 06/29/2026 11:02PM
Between 9:00AM Pacific Time on 06/26 and 2:57PM Pacific Time on 09/29 (16:00 UTC on 6/26 and 21:57 UTC on 09/29), some users may have experienced BIM upload processing failures. Engineering has corrected the underlying issue. Please try your upload again.
INVESTIGATING
about 1 month ago - at 06/29/2026 09:51PM
Some users may be experiencing an issue with BIM uploads failing during processing. When uploading a BIM file locally, the upload completes but fails at the Autodesk processing stage. Importing BIM files directly from Autodesk still works as expected. Engineering is investigating.
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