ConnectMe + SMP - Disconnection Issues, latency

We are writing to inform you that the issue affecting ConnectMe and SMP in the Nordics region yesterday has been mitigated, and we are satisfied that customers should not experience any further disruption. We have completed 24 hours of monitoring, and the incident is now considered resolved.

We initially committed to providing a detailed post-mortem report within 5 business days. However, due to the complexity of this incident and the upcoming Christmas leave period, we require additional time to complete a comprehensive analysis. This will ensure the root cause is fully understood and that suitable preventative actions are identified to avoid recurrence.

We will share the report as soon as it is finalised and appreciate your patience as we work to deliver thorough insights and preventative measures.
We sincerely apologise for any inconvenience caused and thank you for your understanding and support throughout this incident. If you have any immediate questions or concerns, please reach out to our Support team.

Dstny Support

We are writing to inform you that an issue occurred today affecting ConnectMe and SMP in the Nordics region. The impact has been mitigated, and we are satisfied that customers should not experience any further disruption.

We will continue to monitor the situation for the next 24 hours. If you encounter any issues, whether intermittent or persistent, please contact our Support team immediately.

Thank you for your understanding and patience during this time.

Dstny Support

We are writing to inform you that an issue occurred today affecting ConnectMe and SMP in the Nordics region. The impact has been mitigated, and we are satisfied that customers should not experience any further disruption.

We will continue to monitor the situation for the next 24 hours. If you encounter any issues, whether intermittent or persistent, please contact our Support team immediately.

Thank you for your understanding and patience during this time.

Dstny Support

We are still actively mitigating the issue affecting ConnectMe and SMP in the Nordics region. While our engineering team continues to work on a full resolution, it is our expectation that customers should no longer be experiencing any further impact.

If this changes, we will update immediately. However, if you encounter any issues whether intermittent or persistent, please raise them with Support urgently.

Our next update will follow in one hour.

Thank you for your continued patience.

Dstny Support

We are currently investigating an issue affecting ConnectMe and SMP in the Nordics region.

Impact: Users are experiencing timeout issues, latency, and disconnections on both products. The problem appears to be linked to high CPU utilisation.

Our engineering team is actively working to put mitigations in place to restore service. Updates will be provided every 60 minutes as we learn more.

We apologise for any inconvenience caused and appreciate your patience during this time.

Dstny Support

We are currently investigating a potential incident affecting ConnectMe in the Nordics region.

Impact: Suspected latency issues and intermittent disconnections from the server, resulting in no inbound or outbound calls.

Our teams are actively working to identify the scope of the issue and will provide updates every 60 minutes as we gather more information.
Thank you for your patience as we work to address this matter.

Dstny Support