ConnectMe & SMP – Nordics Production – Users unable to login

This incident has been resolved.

Our Platform team has identified the root cause of the issue and implemented corrective measures to restore application services.

We will continue to monitor service availability for the next 24 hours. and do not anticipate any further impact at this time.

Thank you.

Dstny Support.

Our teams continue to work on this incident with the highest priority. While service remains impacted and there has been no change in status, we are making progress in narrowing down the underlying cause and are actively exploring additional mitigation paths to restore stability as quickly as possible.

We will provide a further update within the next 60 minutes.

Dstny Support

We continue to investigate this incident in conjunction with our Platform team. There has been no change in the current service impact, and mitigation activities remain in progress.

The next update will be provided within the next 60 minutes.

Thank you.

Dstny Support

We continue to investigate this incident in collaboration with our Platform team and are implementing measures to reduce user impact wherever possible.

We will provide an additional update within the next 60 minutes.

Thank you for your continued patience and understanding during this time.

Dstny Support

We are continuing to investigate this issue.

We are currently investigating an issue affecting ConnectMe & SMP in the Nordics production environment. Users will be unable to log into these services. Additional services including CRM Connect, Teams Connect and Omnichannel are also showing service degradation.

Our teams are working to identify the root cause and implement a resolution. Updates will be provided every 60 minutes as we learn more.

We apologize for any inconvenience caused and appreciate your patience during this time.

Dstny Support