Outage in Dualog

Dualog Portal currently down

Resolved Major
June 04, 2025 - Started 5 days ago - Lasted about 4 hours
Official incident page

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Outage Details

The Dualog Portal is temporarily down, and our infrastructure team is investigating this. Users logging into webmail from shore may also face issues for the time being. We will keep you updated on any further information shortly.
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 06/04/2025 01:40PM

This incident has been resolved.

MONITORING 5 days ago - at 06/04/2025 11:58AM

All services are now operational. We will continue monitoring for any unexpected behavior.

MONITORING 5 days ago - at 06/04/2025 11:46AM

All Link services are operational and have been reported to be stable. Email services may experience some slowness and degraded performance.

We will continue monitoring for service stability.

IDENTIFIED 5 days ago - at 06/04/2025 11:13AM

Our data center provider has notified us of VMware issues on their end that are impacting their customers. Investigative work is currently being carried out on their end, and we are maintaining a close dialogue to assess performance.

Dualog services are slowly coming back online, but performance may not be fully stable. We are monitoring the situation and will return with more updates.

INVESTIGATING 5 days ago - at 06/04/2025 10:48AM

We are continuing to investigate this issue.

INVESTIGATING 5 days ago - at 06/04/2025 10:20AM

We have identified further impact on service functionality, where services running on the Dualog Link platform have been affected. Customers using the services below may temporarily face issues while we work at getting all systems back up and running.

We will notify any updates here on the statuspage.

INVESTIGATING 5 days ago - at 06/04/2025 10:06AM

The Dualog Portal is temporarily down, and our infrastructure team is investigating this. Users logging into webmail from shore may also face issues for the time being.

We will keep you updated on any further information shortly.

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