Outage in Dualog

Dualog Email Delivery

Resolved Major
July 14, 2025 - Started 3 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating an issue that may be impacting email delivery.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/14/2025 04:52PM

Our monitoring indicates the issue has been resolved.
There is no longer a backlog queue of email, and delivery times have returned to normal.

We apologise for any inconvenience caused by this event.

MONITORING 3 months ago - at 07/14/2025 01:36PM

A fix has been implemented, and we are monitoring the results.
Email flow has been restored, however, there is a backlog queue that must be processed.
As such, minor email delays can be expected for the next period (shore to ship only).
Sent/received emails should be processed automatically; there should be no need to resend any emails due to this event.

IDENTIFIED 3 months ago - at 07/14/2025 01:08PM

We have identified an issue that is impacting incoming email (shore to ship).
Outgoing email (ship to shore) is not impacted.

We are looking into this with the highest priority.

We apologise for any inconvenience caused.

INVESTIGATING 3 months ago - at 07/14/2025 12:35PM

We are currently investigating an issue that may be impacting email delivery.

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