Outage in Dualog

Reports of vessels experiencing downtime

Resolved Minor

December 08, 2025 - Started 4 months ago - Lasted about 1 hour
Official incident page

Incident Report

We have recieved reports from customers that a number of vessels have experienced downtime in the past hour. We have restarted certain services and the majority of vessels are now back online. Vessels connecting via Instant Communication Mode (ICM) may still experience connectivity issues, and we are working on bringing this back.

Components affected

Dualog Email and Automatic File Transfer

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 12/08/2025 07:37PM

Monitored components show normal activity.
The current incident is resolved.

MONITORING 4 months ago - at 12/08/2025 07:09PM

Instant Communication Mode (ICM) is now operational and appears to be stable. All vessels should now be connecting and fully operational. We will continue monitoring our systems until further notice.

IDENTIFIED 4 months ago - at 12/08/2025 06:37PM

We have recieved reports from customers that a number of vessels have experienced downtime in the past hour. We have restarted certain services and the majority of vessels are now back online.

Vessels connecting via Instant Communication Mode (ICM) may still experience connectivity issues, and we are working on bringing this back.

Latest Dualog outages

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Temporary Disruption to Support Phone Line - about 2 months ago

Degraded performance of email exchange - 2 months ago

Dualog services temporarily unavailable - 2 months ago

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