Outage in Dubber

Microsoft Teams Incident - Adding New Users

Resolved Minor
March 28, 2024 - Started 9 months ago - Lasted 7 days
Official incident page

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Outage Details

We are aware that some Microsoft Teams customers are experiencing an issue where new users added to call recording security groups are not being recorded. We are working with Microsoft to determine the cause and work on a resolution. While this is being investigated, we recommend that you do not make any changes to tenant or user recording settings unless advised by our support team.
Components affected
Dubber Great Britain (UK1) - MS Teams Recording Dubber United States (US) - MS Teams Recording Dubber Australia (AU) - MS Teams Recording Dubber Canada (CA) - MS Teams Recording Dubber Europe (EU) - MS Teams Recording Dubber Singapore (SG) - MS Teams Recording Dubber Sandbox (SBOX) - MS Teams Recording
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 04/03/2024 10:30PM

We have found that users began recording after some time due to delays in the security group settings applying to newly added users in customers Microsoft tenants.

INVESTIGATING 9 months ago - at 03/28/2024 02:56AM

We are aware that some Microsoft Teams customers are experiencing an issue where new users added to call recording security groups are not being recorded.

We are working with Microsoft to determine the cause and work on a resolution.

While this is being investigated, we recommend that you do not make any changes to tenant or user recording settings unless advised by our support team.

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