Outage in Duo Security

Multiple Deployments: AD Sync Issues

Resolved Minor
October 26, 2020 - Started over 4 years ago - Lasted over 1 year
Official incident page

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Outage Details

We are currently investigating an issue with AD Sync failures on multiple deployments. We are working to correct the issue as soon as possible. Affected customers may see the following error in their Directory Sync settings page in the Duo Admin Panel: "Test query using the configured Base DN Searching the directory failed, possibly due to an incorrect base DN." Please check back here or subscribe to updates for any changes.
Latest Updates ( sorted recent to last )
MONITORING over 4 years ago - at 10/26/2020 09:33PM

Our engineering team successfully deployed a change to resolve the issue causing AD Sync failures on the affected deployments. We are continuing to monitor this issue.

IDENTIFIED over 4 years ago - at 10/26/2020 07:30PM

We have identified the cause of issue causing AD Sync to fail on the affected deployments. We are actively working to restore functionality.

Please check back here or subscribe to updates for any changes.

INVESTIGATING over 4 years ago - at 10/26/2020 06:50PM

We are currently investigating an issue with AD Sync failures on multiple deployments. We are working to correct the issue as soon as possible.

Affected customers may see the following error in their Directory Sync settings page in the Duo Admin Panel:
"Test query using the configured Base DN Searching the directory failed, possibly due to an incorrect base DN."

Please check back here or subscribe to updates for any changes.

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