Outage in Cisco Duo

MultipleDeployments: AD Sync Issues

Resolved Minor

March 04, 2022 - Started about 4 years ago - Lasted 25 days
Official incident page

Incident Report

We are currently investigating an issue with Azure AD Sync failures on multiple deployments. We are working to correct the issue as soon as possible. Affected customers may see the following error in the Azure Directory Sync page in the Duo Admin Panel when running a Full Sync: "Sync error. Synced 0 users and 0 groups. (1 error; see Administrator Actions report.)" Syncing individuals users is not impacted. Authentications are not impacted and logins to Duo protected integrations will continue as expected. Please check back here or subscribe to updates for any changes.

Components affected

Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel

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Latest Updates ( sorted recent to last )

MONITORING about 4 years ago - at 03/04/2022 05:35AM

Our engineering team successfully deployed a change to resolve the issue causing Azure AD Sync failures on the affected deployments.

We are continuing to monitor this issue.

IDENTIFIED about 4 years ago - at 03/03/2022 11:18PM

We have identified the cause of issue causing Azure AD Sync to fail on the affected deployments. We are actively working to restore functionality.

Please check back here or subscribe to updates for any changes.

INVESTIGATING about 4 years ago - at 03/03/2022 10:58PM

We are currently investigating an issue with Azure AD Sync failures on multiple deployments. We are working to correct the issue as soon as possible.

Affected customers may see the following error in the Azure Directory Sync page in the Duo Admin Panel when running a Full Sync:
"Sync error. Synced 0 users and 0 groups. (1 error; see Administrator Actions report.)"

Syncing individuals users is not impacted.

Authentications are not impacted and logins to Duo protected integrations will continue as expected.

Please check back here or subscribe to updates for any changes.

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