Outage in Cisco Duo

Password Reset Failure for Duo SSO Logins using Active Directory

Resolved Minor
May 20, 2025 - Started 5 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue causing password reset failures for Duo SSO logins using Active Directory as an authentication source.
Components affected
Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO
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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 05/20/2025 01:04AM

We can confirm that the issue with the Password reset for Duo SSO logins using Active Directory has been resolved.

Please check back here or subscribe for updates on the RCA as soon as it becomes available.

MONITORING 5 months ago - at 05/20/2025 12:12AM

We have implemented a fix and we are monitoring the results.

IDENTIFIED 5 months ago - at 05/19/2025 11:46PM

We have identified the issue and a fix is being deployed.

INVESTIGATING 5 months ago - at 05/19/2025 11:20PM

We are currently investigating an issue causing password reset failures for Duo SSO logins using Active Directory as an authentication source.

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