Outage in Cisco Duo

Admin functions impacted when accessing Users and AD Sync on certain deployments

Resolved Major

August 26, 2025 - Started 7 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating an issue impacting user management and Active Directory sync on selected deployments. Please refer to the status page for further updates.

Components affected

Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 08/26/2025 11:43AM

The issue affecting User Management and SSO logins on Duo3, Duo47, and Duo57 has been fully resolved, and all services have been restored to normal functionality.

We will publish a RCA as soon as it is available. You can check back here for the latest information or subscribe for updates.

MONITORING 7 months ago - at 08/26/2025 09:29AM

Following the implementation of the fix, we are seeing signs of recovery. We will continue to actively monitor the results to ensure the issue is fully resolved.

Please refer to the status page for further updates.

IDENTIFIED 7 months ago - at 08/26/2025 09:06AM

A fix has been deployed for the issue affecting User Management and SSO logins on Duo3, Duo47, and Duo57. We are monitoring performance and stability. Please refer to the status page for further updates.

INVESTIGATING 7 months ago - at 08/26/2025 08:09AM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 08/26/2025 08:08AM

We are currently investigating an issue impacting user management and Active Directory sync on selected deployments. Please refer to the status page for further updates.

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