Outage in Dwolla

Experiencing issues retrieving some Customer resources

Resolved Minor
March 27, 2025 - Started about 1 month ago - Lasted 38 minutes
Official incident page

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Outage Details

Since 103/27/2025 1:27pm CT, we have been experiencing an issue where retrieving customers by ID for Business Verified Customer Records in the Retry, Document, or Suspended statuses is failing. This issue affects both the Dashboard and API in Sandbox and Production environments. Our team is actively working on a fix, and we will provide updates as soon as possible. We appreciate your patience and apologize for any inconvenience.
Components affected
Dwolla API - Production Dwolla API - Sandbox
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/27/2025 10:27PM

This incident has been resolved.

IDENTIFIED about 1 month ago - at 03/27/2025 09:53PM

Since 103/27/2025 1:27pm CT, we have been experiencing an issue where retrieving customers by ID for Business Verified Customer Records in the Retry, Document, or Suspended statuses is failing. This issue affects both the Dashboard and API in Sandbox and Production environments. Our team is actively working on a fix, and we will provide updates as soon as possible. We appreciate your patience and apologize for any inconvenience.

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