Outage in Dynatrace

Reported accessibility issues for OneAgent features page in SaaS tenants

Resolved Minor
December 05, 2024 - Started 16 days ago - Lasted 1 day

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Outage Details

We are investigating reports from customers who are unable to access the OneAgent features page in their SaaS tenants.

We will update here as more information becomes available.

#Scope: OneAgent Feature settings page
Latest Updates ( sorted recent to last )
16 days ago - at 12/05/2024 06:33PM

We are investigating reports from customers who are unable to access the OneAgent features page in their SaaS tenants.

We will update here as more information becomes available.

#Scope: OneAgent Feature settings page

16 days ago - at 12/05/2024 09:07PM

We have identified the issue and are working on a permanent fix. In the meantime, a workaround to implement changes using the Dynatrace API is possible.

https://docs.dynatrace.com/docs/discover-dynatrace/references/dynatrace-api/environment-api/settings

If you need help please open a support ticket and we can assist you further. We apologize for any inconvenience this may have caused.

15 days ago - at 12/06/2024 01:30PM

We have prepared a hotfix and are in the process of rolling it out. In the mean time, a workaround to implement changes using the Dynatrace API is possible.

https://docs.dynatrace.com/docs/discover-dynatrace/references/dynatrace-api/environment-api/settings

15 days ago - at 12/06/2024 09:15PM

The hotfix continues to be rolled out. If your tenant is updated to 1.305.72, the issue should be resolved. If your tenant still has not updated to this version, please continue to implement changes using the Dynatrace API until it updates:
https://docs.dynatrace.com/docs/discover-dynatrace/references/dynatrace-api/environment-api/settings

We will provide another update once the fix is rolled out to all the tenants.

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