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Outage in Dynatrace

Hosts Switch Monitoring from Infrastructure Only to Full Stack.

Resolved Minor
May 20, 2025 - Started 11 months ago - Lasted 1 day

Incident Report

Hosts updating from 1.311 to 1.313 that were running in infra-only mode are automatically elevated to full-stack. This may cause a disturbance in the visibility of the hosts due to increased host unit consumption.
If you are impacted by this issue, please follow the steps provided in this documentation to revert back to infra-only mode. https://docs.dynatrace.com/docs/observe/infrastructure-monitoring/hosts/configuration.

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Latest Updates ( sorted recent to last )
11 months ago - at 05/20/2025 11:01PM

Hosts updating from 1.311 to 1.313 that were running in infra-only mode are automatically elevated to full-stack. This may cause a disturbance in the visibility of the hosts due to increased host unit consumption.
If you are impacted by this issue, please follow the steps provided in this documentation to revert back to infra-only mode. https://docs.dynatrace.com/docs/observe/infrastructure-monitoring/hosts/configuration.

11 months ago - at 05/21/2025 09:13AM

After oneAgent upgrade to the latest 1.313 running in infrastructure only monitoring, there is a potential switch to full-stack monitoring. This is not affecting newer installations (~in the last year).

We are actively working on the mitigation.

If you are impacted by this issue, please follow the steps provided in this documentation https://docs.dynatrace.com/docs/observe/infrastructure-monitoring/hosts/configuration
Please delay updates for infrastructure only monitored hosts until further notice.
We appreciate your patience and will continue to provide updates as they become available.

11 months ago - at 05/21/2025 02:07PM

The fix's deployment will start in the next couple of hours. This fixed version of OneAgent will automatically revert the Full Stack monitoring back to Infrastructure Only for impacted hosts.

We apologize for the inconvenience. Please reach out to your account team if you have questions about the impact on your environments.

11 months ago - at 05/21/2025 07:26PM

We are still working through the build of the fix for this issue. The deployment will start after the build is completed. This fixed version of OneAgent will automatically revert the Full Stack monitoring back to Infrastructure Only for impacted hosts.

We apologize for the inconvenience. Please reach out to your account team if you have questions about the impact on your environments.

11 months ago - at 05/21/2025 09:53PM

The fix build has successfully completed and has been deployed to all tenants. OneAgent 1.313.45 is now available for installation. If you have turned off auto-update, please re-enable it to receive this update automatically. This fixed version of OneAgent will automatically revert the Full Stack monitoring back to Infrastructure Only for impacted hosts.

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