Real User Monitoring impacting customer applications with OneAgent 1.313

Real User Monitoring impacting customer applications with OneAgent 1.313 with relation with NGINX.

If you are impacted by this then please reach out to Support for further guidance.

We will continue to give updates as we have more information.

We apologize for any inconvenience this may have caused.

We've identified a potential conflict between Real User Monitoring (RUM) and Webserver Business Events.

A confirmed mitigation step is to disable RUM on the impacted process group. A restart is not required for this mitigation action.

As a potential mitigation, the Webserver Business Events (Opt-In) feature can be disabled. A restart of the process is required for this mitigation step.

Please reach out to Dynatrace Support if further assistance is needed.

We've identified a potential fix to resolve the conflict between Real User Monitoring (RUM) and Webserver Business Events. After thorough testing is complete, this fix will be made available.

In the meantime, the previously provided mitigation steps to disable RUM on the impacted process group or to disable the Webserver Business Events (Opt-In) feature have both been confirmed to be effective.

Please contact Dynatrace Support if further assistance is needed.

Our teams continue to actively work on a fix to resolve the conflict between Real User Monitoring (RUM) and Webserver Business Events that prevents some web pages from loading correctly, and we hope to have it ready for deployment by end of day.

In the meantime, the previously shared mitigation steps remain effective: disable RUM on the impacted process group (no restart required), or disable the Webserver Business Events (Opt-In) feature (requires a process restart).

We appreciate your patience and understanding, and we'll continue to provide updates as they become available.

Please reach out to Dynatrace Support if you need further assistance.

The fix has been completed, and we are currently rolling it out to all tenants.

We appreciate your patience and understanding, and we'll continue to provide updates as they become available.

We’re pleased to inform you that the fixed release 1.313.52 has been successfully rolled out to all tenants. This release is now available for installation and addresses the previously reported issue.

We appreciate your patience and understanding while we worked to resolve this. If you have any questions or continue to experience issues, please don’t hesitate to reach out to our support team.