Possible Data Ingest issues after ActiveGate update to 1.315+

We are investigating an issue with ActiveGate 1.315+ where resource exhaustion can prevent data ingest and processing.

If you are experiencing these symptoms, then please open up a Support Ticket.

We are continuing investigation for an issue affecting ActiveGate versions 1.315 and above, where resource exhaustion may prevent data ingestion and processing.

Our engineering and support teams are actively engaged and continuing to analyze the root cause.

If you are experiencing similar symptoms, please open a Support Ticket so we can assist you directly.

We will provide further updates as more information becomes available.

Our team is continuing to investigate the issue and has developed a temporary workaround. If you're currently experiencing related symptoms, please reach out by submitting a Support ticket. Our team is ready to assist you directly.

We appreciate your patience as we work toward a full resolution.

We want to provide an update on the recent issues some of you may have experienced. Initially, we believed these were symptoms of a broader, systemic problem. However, after a thorough investigation, we’ve determined that what appeared to be a single widespread issue was actually a collection of similar but unrelated resource issues that may manifest in different ways based on load.

We are actively investigating this and will continue working with those customers who reported this issue. If you feel that you're impacted, please open a support ticket for assistance.

We are continuing to work closely with affected customers to analyze individual cases and identify contributing factors. Our teams remain actively engaged to ensure we fully understand the scope and potential mitigations.

If you believe you are experiencing related symptoms, please open a Support Ticket so we can assist you directly.

We appreciate your continued patience and will share further updates as our investigation progresses.

While our investigation remains active, we do not have new findings to share at this time.

Our teams are committed to fully understanding the scope of the issue and exploring all potential mitigations. If you believe you're experiencing related symptoms, please open a Support Ticket so we can assist you directly.

We appreciate your continued patience while the investigation continues.