Outage in Dynatrace
Issue detected with OpenTelemetry Metrics ingest powered by Grail on ActiveGate version 1.320
Resolved Minor
July 29, 2025 - Started 9 months ago
- Lasted about 2 hours
Incident Report
We are currently investigating an issue affecting the ingest of OpenTelemetry metrics via OTLP into Metrics powered by Grail.
This only applies to a small subset of SaaS clusters that were already updated to the latest version of 1.320.
You may experience a drop in data ingestion for OpenTelemetry Metrics on Grail only. All metrics will still be available in Metrics Classic.
We are currently working on a resolution and will provide updates as we make progress.
We apologize for any inconvenience this may cause and appreciate your patience.
This only applies to a small subset of SaaS clusters that were already updated to the latest version of 1.320.
You may experience a drop in data ingestion for OpenTelemetry Metrics on Grail only. All metrics will still be available in Metrics Classic.
We are currently working on a resolution and will provide updates as we make progress.
We apologize for any inconvenience this may cause and appreciate your patience.
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Latest Updates ( sorted recent to last )
9 months ago - at 07/29/2025 09:02PM
We are currently investigating an issue affecting the ingest of OpenTelemetry metrics via OTLP into Metrics powered by Grail.
This only applies to a small subset of SaaS clusters that were already updated to the latest version of 1.320.
You may experience a drop in data ingestion for OpenTelemetry Metrics on Grail only. All metrics will still be available in Metrics Classic.
We are currently working on a resolution and will provide updates as we make progress.
We apologize for any inconvenience this may cause and appreciate your patience.
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