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Outage in Dynatrace

Potential Issue with updating or adding extensions from the Hub

Resolved Minor
August 28, 2025 - Started 8 months ago - Lasted 1 day

Incident Report

Multiple customers reported that they are unable to update their extensions or add extensions via in-UI functionality. Uploading the extension manually (after downloading from the public hub) works. We are currently working with internal teams to determine cause and mitigation. We will provide further updates as we receive them.

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Latest Updates ( sorted recent to last )
8 months ago - at 08/28/2025 06:13PM

Multiple customers reported that they are unable to update their extensions or add extensions via in-UI functionality. Uploading the extension manually (after downloading from the public hub) works. We are currently working with internal teams to determine cause and mitigation. We will provide further updates as we receive them.

8 months ago - at 08/28/2025 10:25PM

We have identified possible cause into the issue relating to updating or adding extension via the Hub. We have a workaround in place and have communicated to customers who have reported impact. We will continue to monitor for new reports of customer impact and provide more updates as they become available. Thank you for your patience while we work to fully resolve the issue.

8 months ago - at 08/29/2025 12:06PM

We have identified the root cause of the issue, impacting the ability to update or add extensions via the in-UI functionality.
Our engineering teams have developed a fix, which is undergoing thorough testing before being rolled out to all customers. The existing workaround (manual upload after downloading from the public hub) remains available and effective. We will provide an update once the fix is deployed. Thank you for your continued patience.

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