Accessibility and login issues with Dynatrace UI

We are currently experiencing accessibility and login failures issues with Dynatrace UI.
Preliminary investigation suggests the issue may be related to an ongoing AWS cloud provider operational issue affecting multiple services.
We apologize for the inconvenience and will continue to share updates as more information becomes available.

We have confirmation from AWS that they are currently investigating severe issues in US-East.

In case you cannot reach us via support.dynatrace.com, please leverage the contact information listed.

Email: dynatraceone@dynatrace.com

Call (toll-free)
1-844-900-DYNA (3962)

We continue to see intermittent failures on authentication and accessibility issues of certain Dynatrace UI components.

Investigation continues revolving around mitigation possibilities together with AWS.

Thanks for your understanding. We will continue to share regular updates.

As we continue our mitigation efforts, we want to provide an updated summary of the current impact on our customers:

- New signups are temporarily unavailable.
- Customer users are intermittently unable to log in to Dynatrace.
- The Dynatrace UI is partially non-functional.
- Certain components of ingest processing, including data extraction, are confirmed to be affected.

Internal monitoring indicates decreased error rates, therefore improved functionality across Dynatrace services, and AWS has confirmed progress in resolving the underlying issue.

We will continue to closely monitor the situation and share further updates as needed.

If you continue to experience related issues, please open a support ticket for further assistance.

We continue to actively monitor the situation and remain in close contact with AWS.

If you continue to experience related issues, please open a support ticket for further assistance.

We are investigating a reoccurence of failed requests and queries within deployments. As more information becomes available we will share it here again.

We can confirm this is not impacting global deployments, only those residing in the US EAST region.

We continue to observe a low rate of failed requests and queries. Our teams are actively collaborating with AWS to monitor the situation and support resolution efforts.

We appreciate your patience and will share further updates as progress is made.