Outage in Dynatrace

Intermittent issues with live chat

Resolved Minor
November 04, 2025 - Started 17 days ago - Lasted about 6 hours

Incident Report

We are aware of issues being experienced in live chat that may cause disconnections and slowness when loading.

If you require assistance and are unable to access live chat, please create a support ticket at https://support.dynatrace.com

We are investigating and will update further shortly.

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Latest Updates ( sorted recent to last )
17 days ago - at 11/04/2025 08:59PM

We are aware of issues being experienced in live chat that may cause disconnections and slowness when loading.

If you require assistance and are unable to access live chat, please create a support ticket at https://support.dynatrace.com

We are investigating and will update further shortly.

17 days ago - at 11/04/2025 11:34PM

We have observed improvements in incoming chats and will continue working on a complete resolution.
If you require assistance and are unable to access live chat, please create a support ticket at https://support.dynatrace.com
We apologise for the inconvenience this has caused and will keep the status updated.

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