Synthetic Tests running on Private Locations are not executing

We are investigating reports of Browser Monitors running on Private Locations not executing as expected. We are currently investigating and will update here with more information as soon as possible.

We have identified the issue and are working to deploy a fix to all SaaS environments. We expect this update to take the next several hours and will update here when this process completes.

We apologize for the inconvenience this has caused.

We have identified a secondary issue that may occur following the deployment of this fix. If you continue to experience problems with your Browser Monitors running in Private Locations after the fix has been applied to your environment, please contact Support. Our team is ready to assist and can help resolve the issue directly.

The first part of the fix has been deployed. The fix for the secondary issue is now being deployed to all SaaS environments. If you continue to experience problems with your Browser Monitors running in Private Locations following the deployment of the first fix to your environment, please contact Support. Our team is ready to assist and can help resolve the issue with you directly.