Outage in EBANX

Instability in Local Latam API

Resolved Major
June 03, 2025 - Started 28 days ago - Lasted about 5 hours
Official incident page

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Outage Details

Instability in Local Latam API, causing partial downtime in Local Latam API.
Components affected
EBANX API
Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 06/03/2025 11:56PM

Our services have recovered and are now operating at normal service levels.

MONITORING 27 days ago - at 06/03/2025 10:11PM

The responsible team continues to closely monitor the system. Response times can still be elevated for some users.

MONITORING 28 days ago - at 06/03/2025 09:48PM

We are continuing to monitor any further issues

MONITORING 28 days ago - at 06/03/2025 09:18PM

We are still monitoring API responses and payment notifications

MONITORING 28 days ago - at 06/03/2025 08:43PM

API responses are back to normal, but some requests are being throttled.

Payment notifications are back to normal.

IDENTIFIED 28 days ago - at 06/03/2025 08:20PM

API responses are back to normal.

Engineers are now working to recover Payment notifications.

INVESTIGATING 28 days ago - at 06/03/2025 08:20PM

We identified the root cause, recovering and will recover all services soon.

IDENTIFIED 28 days ago - at 06/03/2025 08:15PM

Our engineers are actively working to recover the system. The root cause has been identified, and remediation efforts are being expedited to restore services as quickly as possible.

IDENTIFIED 28 days ago - at 06/03/2025 07:20PM

Instability in Local Latam API, causing partial downtime in Local Latam API.

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