Outage in EBANX
Degraded partner performance
Resolved MajorIncident Report
We are currently experiencing degraded performance with card transactions via our payment partner in Mexico. The issue began at 06:12 UTC and is still ongoing.
Our team is actively monitoring the situation in coordination with the provider, and we will share updates as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/12/2025 08:00AM
The degraded performance issue affecting the Mexico card provider has been resolved. As of 07:31 UTC, the service is operating normally, and credit card transactions are processing as expected.
We will continue to monitor the situation closely and provide a summary report if needed.
IDENTIFIED
10 months ago - at 06/12/2025 07:11AM
We are currently experiencing degraded performance with card transactions via our payment partner in Mexico. The issue began at 06:12 UTC and is still ongoing.
Our team is actively monitoring the situation in coordination with the provider, and we will share updates as they become available.
Latest EBANX outages
[Payout] [Mexico] SPEI Incident - 12 days ago
[Brazil][PIX] Payment Processing Degradation - 29 days ago
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