Outage in EBANX

Degraded partner performance

Resolved Major
June 12, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing degraded performance with card transactions via our payment partner in Mexico. The issue began at 06:12 UTC and is still ongoing. Our team is actively monitoring the situation in coordination with the provider, and we will share updates as they become available.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 06/12/2025 08:00AM

The degraded performance issue affecting the Mexico card provider has been resolved. As of 07:31 UTC, the service is operating normally, and credit card transactions are processing as expected.

We will continue to monitor the situation closely and provide a summary report if needed.

IDENTIFIED about 1 month ago - at 06/12/2025 07:11AM

We are currently experiencing degraded performance with card transactions via our payment partner in Mexico. The issue began at 06:12 UTC and is still ongoing.

Our team is actively monitoring the situation in coordination with the provider, and we will share updates as they become available.

Latest EBANX outages

Degraded partner performance - about 3 hours ago
Partner Outage - 18 days ago

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