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Outage in EBANX

[Chile] High error rate affecting ewallet payment processing in Chile

Resolved Major
September 19, 2025 - Started 7 months ago - Lasted about 5 hours
Official incident page

Incident Report

We have detected failures in ewallet processing in Chile with one of our providers. Our team is actively working with our partners to restore the service as quickly as possible and we'll keep it updated.

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/19/2025 02:47PM

The incident is now resolved.

IDENTIFIED 7 months ago - at 09/19/2025 11:45AM

We are in touch with the partner ewallet provider to help resolving the issue.

INVESTIGATING 7 months ago - at 09/19/2025 10:26AM

We have detected failures in ewallet processing in Chile with one of our providers. Our team is actively working with our partners to restore the service as quickly as possible and we'll keep it updated.

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