Outage in EBANX

[Brazil] PIX payment processing degradation

Resolved Major
September 19, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

We have detected failures in PIX processing in Brazil. Our team is actively working to verify the root cause for the degradation. EBANX team will keep this thread updated every 30 minutes.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/19/2025 12:20PM

Service back to normal SLA.

MONITORING about 1 month ago - at 09/19/2025 11:44AM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 09/19/2025 11:20AM

The service is back to normal. We are monitoring closely.

INVESTIGATING about 1 month ago - at 09/19/2025 10:48AM

We have detected failures in PIX processing in Brazil. Our team is actively working to verify the root cause for the degradation.
EBANX team will keep this thread updated every 30 minutes.

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Brazilian PIX confirmation delay - 21 days ago
Degraded partner performance - 26 days ago

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