Outage in EBANX

[Colombia] Partial outage in payment processing with Daviplata

Resolved Minor
September 30, 2025 - Started 10 days ago - Lasted about 1 hour
Official incident page

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Outage Details

An incident has been identified affecting Daviplata payment processing through PSE in Colombia. It has been unavailable for payment processing via PSE since the reported time. 2025-09-29 22:15 UTC → Daviplata started experiencing issues in PSE (reported by ACH Colombia S.A.). 2025-09-29 23:42 UTC → Daviplata was disabled from the list of available banks in PSE. Current status: The partner’s technical team is actively working to resolve the issue and restore normal service.
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 10/01/2025 02:34AM

The last error was seen at 01:38 UTC and the service is now stable.

INVESTIGATING 10 days ago - at 10/01/2025 01:22AM

An incident has been identified affecting Daviplata payment processing through PSE in Colombia. It has been unavailable for payment processing via PSE since the reported time.

2025-09-29 22:15 UTC → Daviplata started experiencing issues in PSE (reported by ACH Colombia S.A.).
2025-09-29 23:42 UTC → Daviplata was disabled from the list of available banks in PSE.

Current status: The partner’s technical team is actively working to resolve the issue and restore normal service.

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