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Outage in EBANX

[Colombia] QR Code payments experiencing errors

Resolved Major
October 01, 2025 - Started 7 months ago - Lasted 27 minutes
Official incident page

Incident Report

Our team has identified an instability affecting eWallet payments in Colombia through one of our partners. The first occurrence was detected at 07:02 UTC. We are actively engaging with their team to investigate the root cause and are closely monitoring the situation.

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/01/2025 07:39AM

The service is back to normal and last error was seen at 07:29 UTC.

IDENTIFIED 7 months ago - at 10/01/2025 07:16AM

Our team has identified an instability affecting eWallet payments in Colombia through one of our partners. The first occurrence was detected at 07:02 UTC. We are actively engaging with their team to investigate the root cause and are closely monitoring the situation.

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