Outage in EBANX

[Colombia] QR Code payments experiencing errors

Resolved Major
October 01, 2025 - Started 10 days ago - Lasted 27 minutes
Official incident page

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Outage Details

Our team has identified an instability affecting eWallet payments in Colombia through one of our partners. The first occurrence was detected at 07:02 UTC. We are actively engaging with their team to investigate the root cause and are closely monitoring the situation.
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 10/01/2025 07:39AM

The service is back to normal and last error was seen at 07:29 UTC.

IDENTIFIED 10 days ago - at 10/01/2025 07:16AM

Our team has identified an instability affecting eWallet payments in Colombia through one of our partners. The first occurrence was detected at 07:02 UTC. We are actively engaging with their team to investigate the root cause and are closely monitoring the situation.

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