Outage in EBANX

Data unavailability on Ebanx Merchant Area (Dashboard) in Crossborder

Resolved Major

November 04, 2025 - Started 6 months ago - Lasted 1 day
Official incident page

Incident Report

We are currently experiencing infrastructure issues affecting our databases. As a result, some records in MerchantArea may be missing or temporarily unavailable. At this time, we have identified Refunds and Chargebacks as impacted entities, though additional entities may also be affected. Our engineering team is actively investigating and working to restore full functionality as soon as possible.

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 11/05/2025 09:41PM

The Refunds and Chargebacks pages have been fully restored, and all entities are now available.

MONITORING 6 months ago - at 11/05/2025 05:49PM

The Refunds and Chargebacks pages are close to being fully restored, and we are currently monitoring to ensure all entities are completely available. Our team continues to work on implementing a permanent fix to prevent this issue from recurring.

INVESTIGATING 6 months ago - at 11/04/2025 07:18PM

We are currently experiencing infrastructure issues affecting our databases. As a result, some records in MerchantArea may be missing or temporarily unavailable.
At this time, we have identified Refunds and Chargebacks as impacted entities, though additional entities may also be affected. Our engineering team is actively investigating and working to restore full functionality as soon as possible.

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