Outage in EBANX

[Brasil] PIX degradation

Resolved Major

November 09, 2025 - Started 4 months ago - Lasted about 13 hours
Official incident page

Incident Report

We have identified a degradation in our PIX payment type payments. We are investigating.

Need to monitor EBANX outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/09/2025 06:05PM

Incident resolved

MONITORING 4 months ago - at 11/09/2025 06:18AM

We have restored our service, and we are monitoring it.

INVESTIGATING 4 months ago - at 11/09/2025 06:04AM

We are seeing recovery, however, conversion is still below normal.

INVESTIGATING 4 months ago - at 11/09/2025 05:52AM

Customers are able to create the PIX payment but unable to pay. We already working on it.

INVESTIGATING 4 months ago - at 11/09/2025 05:31AM

We have identified a degradation in our PIX payment type payments. We are investigating.

Latest EBANX outages

NuPay enrollment flow degradation causing incomplete customer journeys - about 6 hours ago

Merchant Area – Chargeback Report Unavailable - 18 days ago

[Brazil] Payment type PIX degradation - about 1 month ago

[Colombia] Degradation in E-Wallet processing - about 1 month ago

[Brazil] Degraded Central Bank of Brazil Performance - about 2 months ago

Stop wasting hours on 'is it us or them?'

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook