Outage in EBANX

[Brasil] PIX degradation

Resolved Major

November 09, 2025 - Started about 1 month ago - Lasted about 13 hours
Official incident page

Incident Report

We have identified a degradation in our PIX payment type payments. We are investigating.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 11/09/2025 06:05PM

Incident resolved

MONITORING about 1 month ago - at 11/09/2025 06:18AM

We have restored our service, and we are monitoring it.

INVESTIGATING about 1 month ago - at 11/09/2025 06:04AM

We are seeing recovery, however, conversion is still below normal.

INVESTIGATING about 1 month ago - at 11/09/2025 05:52AM

Customers are able to create the PIX payment but unable to pay. We already working on it.

INVESTIGATING about 1 month ago - at 11/09/2025 05:31AM

We have identified a degradation in our PIX payment type payments. We are investigating.

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