Outage in EBANX

[All Countries] Degradation in Third Party Content Delivery Network

Resolved Major
November 18, 2025 - Started 26 days ago - Lasted 1 day
Official incident page

Incident Report

We are currently observing service degradation across all EBANX services for merchants using the Cloudflare Content Delivery Network. Our team is actively investigating the issue identify the root cause and restore full functionality as soon as possible.

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Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 11/19/2025 05:14PM

All work has been completed, and the re-routes and configurations are now properly established.

MONITORING 25 days ago - at 11/19/2025 02:02PM

We are initiating the gradual re-enablement of traffic through our Content Delivery Network partner.

MONITORING 25 days ago - at 11/18/2025 08:11PM

With the issue resolved by our Content Delivery Network partner, we will continue monitoring through tomorrow to ensure stability.

MONITORING 25 days ago - at 11/18/2025 07:46PM

Operations are running as expected for now; monitoring will persist.

MONITORING 25 days ago - at 11/18/2025 07:15PM

No anomalies have been detected recently; monitoring stays active.

MONITORING 25 days ago - at 11/18/2025 06:43PM

Indicators remain within normal thresholds; ongoing monitoring continues.

MONITORING 25 days ago - at 11/18/2025 06:11PM

Everything is stable at the moment, and we will maintain active monitoring.

MONITORING 25 days ago - at 11/18/2025 05:36PM

We are continuing to monitor for any further issues.

MONITORING 25 days ago - at 11/18/2025 04:57PM

Performance is currently stable, and our team will keep monitoring.

MONITORING 25 days ago - at 11/18/2025 04:26PM

Service performance remains stable at this moment; we will continue to monitor closely.

MONITORING 26 days ago - at 11/18/2025 03:50PM

Performance is stable for now; we'll continue to monitor.

MONITORING 26 days ago - at 11/18/2025 03:18PM

Systems are operating normally. We are maintaining active monitoring to confirm sustained stability across all services.

MONITORING 26 days ago - at 11/18/2025 02:46PM

System performance is operating at normal levels.
Cloudflare announced that the fix was implemented and they are monitoring.

MONITORING 26 days ago - at 11/18/2025 02:13PM

We are confirming system stability and will maintain continuous monitoring for the next several hours.
We will provide an update every 30 minutes.

MONITORING 26 days ago - at 11/18/2025 01:25PM

We continue to actively monitor system performance.

MONITORING 26 days ago - at 11/18/2025 12:49PM

Brazil NuPay is experiencing partial outage.

MONITORING 26 days ago - at 11/18/2025 12:25PM

The traffic re-route fix has been fully implemented, and we are currently monitoring the results to ensure service stability.

IDENTIFIED 26 days ago - at 11/18/2025 12:10PM

Restoration work is ongoing. Our team is implementing a traffic re-routing strategy for all merchants using the affected Content Delivery Network. This action aims to mitigate the impact while we work toward full service recovery.

IDENTIFIED 26 days ago - at 11/18/2025 11:57AM

We are currently observing service degradation across all EBANX services for merchants using the Cloudflare Content Delivery Network. Our team is actively investigating the issue identify the root cause and restore full functionality as soon as possible.

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