Outage in EBANX
[Colombia] NEQUI Transactions – Payment Processing Instability
Resolved MajorIncident Report
We have identified instability affecting NEQUI transactions in Colombia
As a precaution, Nequi has been temporarily disabled until the processing flow stabilizes.
The incident began at around 01:30 UTC. We will share updates as soon as new information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 11/20/2025 04:36AM
Last instability seen at 04:25 UTC. Our team will keep closely monitoring.
MONITORING
about 2 months ago - at 11/20/2025 02:15AM
We have identified instability affecting NEQUI transactions in Colombia
As a precaution, Nequi has been temporarily disabled until the processing flow stabilizes.
The incident began at around 01:30 UTC. We will share updates as soon as new information becomes available.
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