Outage in EBANX
NuPay enrollment flow degradation causing incomplete customer journeys
Resolved MinorIncident Report
NuPay enrollments are currently not triggering the NuPay app step required to complete the process. As a result, customers are unable to finalize the enrollment.
We are in contact with the partner and will share updates as soon as they are available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/10/2026 07:15PM
Nupay enrollments are now working. This incident is resolved.
MONITORING
about 1 month ago - at 03/10/2026 02:08PM
The partner is aware of the issue and is currently working to resolve the root cause. No further updates are available at this time.
We will keep sharing updates as they become available.
MONITORING
about 1 month ago - at 03/10/2026 12:01PM
NuPay enrollments are currently not triggering the NuPay app step required to complete the process. As a result, customers are unable to finalize the enrollment.
We are in contact with the partner and will share updates as soon as they are available.
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