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Outage in ecobee

Interruption to Smart Buildings

Resolved Minor
June 18, 2025 - Started 10 months ago - Lasted about 3 hours
Official incident page

Incident Report

It looks like ecobee Smart Buildings is experiencing a service interruption. The good news is ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment. Rest assured, the ecobee app, web portal and third-party apps will be up and running as soon as possible. We appreciate your patience and apologize for any inconvenience this has caused. Stay tuned for updates.
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 06/18/2025 07:44PM

We’re happy to share that the problem we were experiencing with ecobee Smart Buildings has been resolved.

MONITORING 10 months ago - at 06/18/2025 07:08PM

Good news, we’ve fixed the issue and are keeping an eye on the results.

INVESTIGATING 10 months ago - at 06/18/2025 05:26PM

It looks like ecobee Smart Buildings is experiencing a service interruption. The good news is ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment. Rest assured, the ecobee app, web portal and third-party apps will be up and running as soon as possible. We appreciate your patience and apologize for any inconvenience this has caused. Stay tuned for updates.

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