Incident Report
We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera live feed and video cannot be recorded with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Components affected
ecobee SmartCamera Online Services
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 06/23/2025 09:58PM
Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.
INVESTIGATING
4 months ago - at 06/23/2025 05:52PM
We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera live feed and video cannot be recorded with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Latest ecobee outages
Interruption to ecobee Integration Services - about 2 months ago
Interruption to ecobee Integration Services - about 2 months ago
Interruption to All Online Services - 2 months ago
Interruption to ecobee Mobile Services - 3 months ago
Interruption to Alexa Voice Service - 3 months ago
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