New 3rd party integrations in the ecobee app are having connection issues

Our customer support team is capable of helping any users that continue to see issues.

Good news! We’ve figured out the root cause of the issue and are working towards a solution. We’ll let you know as soon as things are back to normal.

Investigating – Some people may be having trouble create new connections to 3rd party integreations. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.