Outage in ecobee

Interruption to Alexa Voice Service

Major
October 20, 2025 - Started about 6 hours ago
Official incident page

Incident Report

We’re happy to report we’ve discovered the root cause of disruption to Alexa Voice Service and are fixing the problem right now.
Components affected
ecobee Alexa Voice Services

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Latest Updates ( sorted recent to last )
MONITORING about 3 hours ago - at 10/20/2025 10:07AM

A solution for Alexa Voice Service interruption has been implemented and we’re continuing to keep an eye on things.

IDENTIFIED about 6 hours ago - at 10/20/2025 07:48AM

We’re happy to report we’ve discovered the root cause of disruption to Alexa Voice Service and are fixing the problem right now.

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