Outage in EcoStruxure IT

Possible service issue

Resolved Minor

January 25, 2023 - Started about 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

Our automated monitoring system have detected a possible service issue. Our engineers are currently investigating and we will update the status page shortly.

Components affected

EcoStruxure IT Expert EcoStruxure IT Advisor EcoStruxure IT EcoStruxure Asset Advisor EcoStruxure IT Mobile EcoStruxure IT frontpage and help center

Need to monitor EcoStruxure IT outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 01/25/2023 11:25AM

This incident has been resolved.

IDENTIFIED about 3 years ago - at 01/25/2023 10:04AM

The issue has been identified and a fix is being implemented by our upstream network provider

INVESTIGATING about 3 years ago - at 01/25/2023 08:48AM

We are continuing to investigate this issue.

INVESTIGATING about 3 years ago - at 01/25/2023 08:35AM

We have detected an issue with our upstream network provider, preventing us from receiving some data. This affects our ability to process alarms, measurements, and other data from EcoStructure IT Gateways. Not all Gateways are impacted. We are investigating.

INVESTIGATING about 3 years ago - at 01/25/2023 08:26AM

Our automated monitoring system have detected a possible service issue. Our engineers are currently investigating and we will update the status page shortly.

Latest EcoStruxure IT outages

EcoStruxure IT service disruption - 3 months ago

Issue with smart connect service - 9 months ago

EcoStruxure IT Support is unavailable - 10 months ago

Issue with viewing alarms overview in the mobile app - 11 months ago

Alarm & Report Email Processing Delays - 12 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5850 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook