Outage in EcoStruxure IT

Possible service issue

Resolved Minor
January 25, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

Our automated monitoring system have detected a possible service issue. Our engineers are currently investigating and we will update the status page shortly.
Components affected
EcoStruxure IT Expert EcoStruxure IT Mobile EcoStruxure IT EcoStruxure Asset Advisor EcoStruxure IT frontpage and help center EcoStruxure IT Advisor

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 01/25/2023 11:25AM

This incident has been resolved.

IDENTIFIED over 2 years ago - at 01/25/2023 10:04AM

The issue has been identified and a fix is being implemented by our upstream network provider

INVESTIGATING over 2 years ago - at 01/25/2023 08:48AM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 01/25/2023 08:35AM

We have detected an issue with our upstream network provider, preventing us from receiving some data. This affects our ability to process alarms, measurements, and other data from EcoStructure IT Gateways. Not all Gateways are impacted. We are investigating.

INVESTIGATING over 2 years ago - at 01/25/2023 08:26AM

Our automated monitoring system have detected a possible service issue. Our engineers are currently investigating and we will update the status page shortly.

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