Outage in EcoStruxure IT

EcoStruxure IT service disruption

Resolved Minor
October 30, 2023 - Started almost 2 years ago - Lasted about 10 hours
Official incident page

Incident Report

We have identified an issue with an external service provider, that prevent you from logging into EcoStruxure IT Expert, IT Advisor (hosted), and Asset Advisor. Our platform engineering team is fully engaged with our external provider and working on possible remediations. Backend processing of alarms etc. is unaffected.
Components affected
EcoStruxure IT Advisor EcoStruxure IT frontpage and help center EcoStruxure IT EcoStruxure Asset Advisor EcoStruxure IT Mobile EcoStruxure IT Expert

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 10/31/2023 06:15AM

This incident has been resolved.

MONITORING almost 2 years ago - at 10/30/2023 08:25PM

A fix is available and we are monitoring the platform

INVESTIGATING almost 2 years ago - at 10/30/2023 08:18PM

We have identified an issue with an external service provider, that prevent you from logging into EcoStruxure IT Expert, IT Advisor (hosted), and Asset Advisor.

Our platform engineering team is fully engaged with our external provider and working on possible remediations.

Backend processing of alarms etc. is unaffected.

Latest EcoStruxure IT outages

Issue with smart connect service - 5 months ago
EcoStruxure IT Support is unavailable - 5 months ago
Issue with viewing alarms overview in the mobile app - 7 months ago
Alarm & Report Email Processing Delays - 8 months ago
Alarm Processing Delays - 9 months ago

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