Outage in EcoStruxure IT
EcoStruxure IT service disruption
Resolved MinorIncident Report
We have identified an issue with an external service provider, that prevent you from logging into EcoStruxure IT Expert, IT Advisor (hosted), and Asset Advisor.
Our platform engineering team is fully engaged with our external provider and working on possible remediations.
Backend processing of alarms etc. is unaffected.
Components affected
EcoStruxure IT Advisor EcoStruxure IT frontpage and help center EcoStruxure IT EcoStruxure Asset Advisor EcoStruxure IT Mobile EcoStruxure IT ExpertNeed to monitor EcoStruxure IT outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 10/31/2023 06:15AM
This incident has been resolved.
MONITORING
about 2 years ago - at 10/30/2023 08:25PM
A fix is available and we are monitoring the platform
INVESTIGATING
about 2 years ago - at 10/30/2023 08:18PM
We have identified an issue with an external service provider, that prevent you from logging into EcoStruxure IT Expert, IT Advisor (hosted), and Asset Advisor.
Our platform engineering team is fully engaged with our external provider and working on possible remediations.
Backend processing of alarms etc. is unaffected.
Latest EcoStruxure IT outages
Issue with smart connect service - 5 months ago
EcoStruxure IT Support is unavailable - 6 months ago
Issue with viewing alarms overview in the mobile app - 8 months ago
Alarm & Report Email Processing Delays - 8 months ago
Alarm Processing Delays - 10 months ago
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