Outage in EcoStruxure IT

EcoStruxure IT service disruption

Resolved Minor

October 30, 2023 - Started over 2 years ago - Lasted about 10 hours
Official incident page

Incident Report

We have identified an issue with an external service provider, that prevent you from logging into EcoStruxure IT Expert, IT Advisor (hosted), and Asset Advisor. Our platform engineering team is fully engaged with our external provider and working on possible remediations. Backend processing of alarms etc. is unaffected.

Components affected

EcoStruxure IT Expert EcoStruxure IT Advisor EcoStruxure IT EcoStruxure Asset Advisor EcoStruxure IT Mobile EcoStruxure IT frontpage and help center

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 10/31/2023 06:15AM

This incident has been resolved.

MONITORING over 2 years ago - at 10/30/2023 08:25PM

A fix is available and we are monitoring the platform

INVESTIGATING over 2 years ago - at 10/30/2023 08:18PM

We have identified an issue with an external service provider, that prevent you from logging into EcoStruxure IT Expert, IT Advisor (hosted), and Asset Advisor.

Our platform engineering team is fully engaged with our external provider and working on possible remediations.

Backend processing of alarms etc. is unaffected.

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