Outage in EcoStruxure IT
Devices not showing in ITE UI but shows up fine on Gateway for some customers
Resolved Minor
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Outage Details
Components affected
EcoStruxure IT ExpertLatest Updates ( sorted recent to last )
This incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been deployed and the data for the affected customers have been restored. We are monitoring the situation.
We are currently investigating a potential issue that may be causing the problem with displaying the gateway discovered devices on ITE UI. We are actively working to resolve this.
The alarms for the devices that are not showing up in the ITE UI are not getting processed at the moment.
Sensors data processing is working fine. It is the issue with displaying the some devices on the device inventory for some customers
We are currently investigating this issue.
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