Outage in Ecwid

Some stores and Admin Panels don’t function for European store owners

Resolved Major
February 28, 2022 - Started over 3 years ago - Lasted 29 days
Official incident page

Incident Report

European store owners have issues with loading and making changes in the Ecwid Admins. There are also issues with loading apps added to Ecwid accounts. Besides, the outage also affects the loading of the stores for customers. All the store data (products, order information) is safe. Our developers are looking into this and looking for the reason of this issue. Next update in 30 minutes.
Components affected
Ecwid API Ecwid Control Panel
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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 02/28/2022 03:53PM

The developers have identified the root cause of the issue and implemented a fix. They are monitoring the situation at the moment.

INVESTIGATING over 3 years ago - at 02/28/2022 03:10PM

The issue is being investigated on still. Next update in 1 hour.

INVESTIGATING over 3 years ago - at 02/28/2022 02:33PM

The developers are still investigating the issue and monitoring the situation. Next update in 30 minutes.

INVESTIGATING over 3 years ago - at 02/28/2022 02:06PM

We are continuing to investigate this issue. All the store data is safe. Next update in 30 minutes.

INVESTIGATING over 3 years ago - at 02/28/2022 01:30PM

European store owners have issues with loading and making changes in the Ecwid Admins. There are also issues with loading apps added to Ecwid accounts. Besides, the outage also affects the loading of the stores for customers.

All the store data (products, order information) is safe.

Our developers are looking into this and looking for the reason of this issue. Next update in 30 minutes.

Latest Ecwid outages

Placeholders are displayed instead of text in email notifications, Instant Site editor, and some Instant Site buttons - 16 days ago
Order tax invoices are not generated and order notifications are sent with delay - 28 days ago
Possible delays in products, orders and subscriptions display - 3 months ago
Some Instant Sites and website editors don't load - 5 months ago
Ecwid Instant Sites and Control Panels are not loading - 5 months ago

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