Outage in Ecwid
Orders and products are missing in some stores
Resolved MinorIncident Report
In some of the stores products and orders might be missing. Your data is intact and we're already working on bringing back store data as soon as possible. The stores will be operating normally as soon as the issue is fixed, we're sorry for the issue.
If you have any questions, you can email our Support team at support@ecwid.com.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 10/22/2025 01:01PM
This incident has been resolved.
MONITORING
3 months ago - at 10/22/2025 12:25PM
We are continuing to monitor for any further issues.
MONITORING
3 months ago - at 10/22/2025 11:51AM
All store orders and products added before the incident are restored. Now, only products added during the incident can be missing from the admin. We are working on restoring them, too.
MONITORING
3 months ago - at 10/22/2025 10:13AM
The fix is still being applied. Some stores still may be experiencing the issue, and we expect it to be fixed soon.
MONITORING
3 months ago - at 10/22/2025 09:43AM
A fix has been implemented and is being applied to the stores.
IDENTIFIED
3 months ago - at 10/22/2025 08:50AM
We identified the issue and are working on the urgent fix.
INVESTIGATING
3 months ago - at 10/22/2025 08:35AM
We are continuing to investigate the issue.
INVESTIGATING
3 months ago - at 10/22/2025 07:57AM
We are continuing to investigate this issue.
INVESTIGATING
3 months ago - at 10/22/2025 07:56AM
In some of the stores products and orders might be missing. Your data is intact and we're already working on bringing back store data as soon as possible. The stores will be operating normally as soon as the issue is fixed, we're sorry for the issue.
If you have any questions, you can email our Support team at support@ecwid.com.
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