Outage in Ecwid
Orders and products are missing in some stores
Resolved MinorIncident Report
In some of the stores products and orders might be missing. Your data is intact and we're already working on bringing back store data as soon as possible. The stores will be operating normally as soon as the issue is fixed, we're sorry for the issue.
If you have any questions, you can email our Support team at support@ecwid.com.
Need to monitor Ecwid outages?
One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
Try IsDown risk-free
14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 10/22/2025 01:01PM
This incident has been resolved.
MONITORING
3 days ago - at 10/22/2025 12:25PM
We are continuing to monitor for any further issues.
MONITORING
3 days ago - at 10/22/2025 11:51AM
All store orders and products added before the incident are restored. Now, only products added during the incident can be missing from the admin. We are working on restoring them, too.
MONITORING
3 days ago - at 10/22/2025 10:13AM
The fix is still being applied. Some stores still may be experiencing the issue, and we expect it to be fixed soon.
MONITORING
3 days ago - at 10/22/2025 09:43AM
A fix has been implemented and is being applied to the stores.
IDENTIFIED
3 days ago - at 10/22/2025 08:50AM
We identified the issue and are working on the urgent fix.
INVESTIGATING
3 days ago - at 10/22/2025 08:35AM
We are continuing to investigate the issue.
INVESTIGATING
3 days ago - at 10/22/2025 07:57AM
We are continuing to investigate this issue.
INVESTIGATING
3 days ago - at 10/22/2025 07:56AM
In some of the stores products and orders might be missing. Your data is intact and we're already working on bringing back store data as soon as possible. The stores will be operating normally as soon as the issue is fixed, we're sorry for the issue.
If you have any questions, you can email our Support team at support@ecwid.com.
Latest Ecwid outages
Placeholders are displayed instead of text in email notifications, Instant Site editor, and some Instant Site buttons - 24 days ago
Order tax invoices are not generated and order notifications are sent with delay - about 1 month ago
Some Instant Sites and website editors don't load - 5 months ago
Ecwid Instant Sites and Control Panels are not loading - 6 months ago
The Status Page Aggregator Built for IT Teams
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4522 services available
Integrations with
