Outage in Ecwid

Placeholders are displayed instead of text in email notifications, Instant Site editor, and some Instant Site buttons

Resolved Minor
October 01, 2025 - Started 24 days ago - Lasted about 2 hours
Official incident page

Incident Report

We're currently experiencing an issue where text in customer and admin email notifications, the Instant Site editor, and certain Instant Site buttons is being replaced with placeholder labels such as "!sorryTextNotLoaded." We are working on this as a matter of urgency and will provide updates here. Please be assured that all your store data (products, orders, customer details, store settings, etc.) is secure and intact. The text will display correctly once the issue is resolved.
Components affected
Ecwid Storefront Ecwid Checkout Ecwid Control Panel Ecwid API Ecwid Help Center Ecwid Billing

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Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 10/01/2025 07:47AM

We are pleased to inform you that the issue has been resolved. Text is now displayed correctly in email notifications, the Instant Site editor, and on Instant Site buttons. We sincerely apologize for the experience.

MONITORING 24 days ago - at 10/01/2025 07:39AM

A fix has been implemented, and we are monitoring the results.

INVESTIGATING 24 days ago - at 10/01/2025 06:31AM

We're currently experiencing an issue where text in customer and admin email notifications, the Instant Site editor, and certain Instant Site buttons is being replaced with placeholder labels such as "!sorryTextNotLoaded."

We are working on this as a matter of urgency and will provide updates here.

Please be assured that all your store data (products, orders, customer details, store settings, etc.) is secure and intact. The text will display correctly once the issue is resolved.

Latest Ecwid outages

Orders and products are missing in some stores - 3 days ago
Order tax invoices are not generated and order notifications are sent with delay - about 1 month ago
Possible delays in products, orders and subscriptions display - 3 months ago
Some Instant Sites and website editors don't load - 5 months ago
Ecwid Instant Sites and Control Panels are not loading - 6 months ago

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