Outage in Ecwid
New products / product updates are not displaying in Featured Products / categories in some stores
Resolved MajorIncident Report
One of our servers has been experiencing issues since May 14, 1:30 UTC. This is causing new products and product changes not to appear on some storefronts.
This issue may affect merchants who recently updated their catalog by adding new products or editing existing ones.
We are currently working on restoring the service. At the moment, there is no ETA available.
We are sorry for this disruption. The next update will be provided in 1 hour.
Components affected
Ecwid StorefrontTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 18 hours ago - at 05/15/2026 05:45AM
The incident has been resolved.
MONITORING
1 day ago - at 05/14/2026 08:19PM
We are currently monitoring the server update after the fix: the issue is expected to be resolved for most stores within the next 30 minutes. Within the next 2 hours, it should be fully resolved for all stores.
IDENTIFIED
1 day ago - at 05/14/2026 06:58PM
We are continuing to work on the fix right now.
IDENTIFIED
1 day ago - at 05/14/2026 05:45PM
One of our servers has been experiencing issues since May 14, 1:30 UTC. This is causing new products and product changes not to appear on some storefronts.
This issue may affect merchants who recently updated their catalog by adding new products or editing existing ones.
We are currently working on restoring the service. At the moment, there is no ETA available.
We are sorry for this disruption. The next update will be provided in 1 hour.
Latest Ecwid outages
Ecwid storefronts and control panels are unavailable - 8 days ago
Orders and products are missing in some stores - 7 months ago
Placeholders are displayed instead of text in email notifications, Instant Site editor, and some Instant Site buttons - 8 months ago
Possible delays in products, orders and subscriptions display - 10 months ago
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