Outage in Ecwid

[Outage] Ecwid Instant Sites, some storefronts and control panels are not loading

Resolved Minor

July 10, 2022 - Started almost 4 years ago - Lasted about 1 hour
Official incident page

Incident Report

One of our servers is having problems since July 11, 2022 05:00 UTC. This causes around 30% of storefronts not opening. Also, all Instant Sites are not available at the moment. We are working on restoring the service and Instant Sites. Estimated time - in 20 minutes. All your data and store settings will be intact.

Components affected

Ecwid Storefront Ecwid Control Panel Ecwid API

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Latest Updates ( sorted recent to last )

MONITORING almost 4 years ago - at 07/11/2022 06:30AM

A fix has been implemented and we are monitoring the results. Storefronts, control panels, Instant Site are currently operational.

INVESTIGATING almost 4 years ago - at 07/11/2022 06:06AM

Control panels and storefronts should be available.

Currently, the API performance is a bit delayed and Instant Site are not available. The developers are investigating the issue.
ETA: 15 min.

INVESTIGATING almost 4 years ago - at 07/11/2022 06:02AM

We are still investigating the issue.

INVESTIGATING almost 4 years ago - at 07/11/2022 05:37AM

One of our servers is having problems since July 11, 2022 05:00 UTC. This causes around 30% of storefronts not opening. Also, all Instant Sites are not available at the moment.

We are working on restoring the service and Instant Sites. Estimated time - in 20 minutes. All your data and store settings will be intact.

Latest Ecwid outages

Orders and products are missing in some stores - 6 months ago

Placeholders are displayed instead of text in email notifications, Instant Site editor, and some Instant Site buttons - 7 months ago

Order tax invoices are not generated and order notifications are sent with delay - 7 months ago

Possible delays in products, orders and subscriptions display - 10 months ago

Some Instant Sites and website editors don't load - 11 months ago

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